Return policy

Warranty and returns

Icarus Precision stands behind all of our products with a lifetime warranty against material/manufacturing defects. If you are having trouble with or are not satisfied with your Icarus Precision purchase for any reason, please contact our Customer Support Team within 30 days of purchase by following the warranty/returns link located on the “about us” tab of our website or e-mail us directly at Support@IcarusPrecision.com. Often times we are able to troubleshoot & resolve a variety of issues you may be experiencing with your purchase without needing to go through the return process.

Icarus products may not be returned without prior consent in the form of a Return Merchandise Authorization (“RMA”) confirmation. The product will be evaluated by our customer support department to verify it has been less than 30 days from purchase and that the return product is in “like new” condition. If product is deemed eligible for return, the purchase price will be refunded, minus any applicable restocking fees. Products outside of the 30-day return window or in other than “like new” condition will be accepted or declined on a case-by-case basis at our sole discretion.

We cannot accept returns related to customer damage or normal wear and tear, as determined in our judgment. Additionally, all sales are FINAL on items with custom coatings, engraved or custom products, any limited edition artisan products, closeout or clearance products, complete firearms, or special orders. Our ability to replace products under warranty may be limited by product availability.

If your return is due to a material/manufacturing defect or our fulfillment error, we will issue a return label to cover the cost of return shipping. If you are returning your product for any other reason or under any other circumstance, you are responsible for the freight. Regardless of the reason for the return, risk of loss passes back to us upon actual receipt of the returned product.

Restocking fee

A 25% restocking fee will apply to refunds on returned merchandise in re-sellable condition. This fee covers the credit card processing fee incurred at the time of purchase & shipping, as well as the customer support team’s time inspecting returned items. No payments other than the purchase price will be refunded, including without limitation payment processing fees, shipping costs, or taxes (except where required by law).

Changes/cancellations

Icarus Precision strives to make your shopping experience as easy as possible. Please review the items in your cart prior to completing your purchase as the payment transaction processes immediately after submission. For any order or “pre-order”, please be sure item(s) are correct prior to completing check out. During this process, it is EXTREMELY challenging to track down any order, therefore, we CANNOT edit or combine orders once submitted. Orders can potentially be cancelled prior to shipment at the sole discretion of Icarus Precision, but ALL cancellations will be charged a minimum flat $40 cancellation fee, and orders exceeding $800.00 will be charged a 5% Fee to cover the non-refundable payment processing fee incurred at the time of purchase regardless of the reason for cancellation or purchase amount. If you make an order in error, notify Icarus Precision via e-mail as soon as possible at Support@IcarusPrecision.com so the order can be "flagged" for cancelation PRIOR to shipment. Once shipped, orders CANNOT be cancelled, and the regular "return policy" and re-stock fee above will apply.

**NOTE: NON-RETURNABLE Exceptions**

We cannot accept return products due to, but not limited to, customer damage, normal wear and tear, items with custom Cerakote coatings or on any of our limited edition artisan products (i.e. laser engraved/custom products). Additionally, all sales are FINAL on closeouts/clearance products, complete firearms & special orders.