Questions,
Answered
Fast.
Fitment, orders, holsters, discounts, dealers, and restocks — the answers our support team gives most, all in one place.
In most cases, yes — but fitment always depends on your exact platform and fire control unit. Our modules are built around specific frame profiles (for example, the GEN 1 AXG profile or the OZ9 frame geometry), and some builds require a particular FCU generation or a manual-safety variant to seat correctly.
Check the compatibility notes on the product page you're considering, or email us your handgun model and FCU details before you order — our support team will confirm fit before you check out.
Sorry to hear it — send us a quick photo or video of the issue so we can take a closer look. A couple of common fixes: a small amount of lubricant (we like Slip 2000) and lightly tapping the FCU into place often resolves a tight fit, and on some builds the OEM retaining clip needs to be replaced after reinstallation.
Once we've seen what's going on, we'll walk you through next steps — including a replacement or repair if that's what's needed.
Email us your order number and we'll get back to you within 1 business day with a status update. If your order is still processing, it may be waiting on coating or color availability — we'll let you know what the timeline looks like.
To cancel or return an order, reach out as soon as possible. If it hasn't shipped yet, we can usually process a cancellation quickly; once it has shipped, our standard Shipping & Returns policy applies.
Because our grip profiles are platform-specific, fit varies by module — but TXC Holsters and Superstition Concealment are a solid starting point, since much of their lineup is molded specifically around Icarus modules.
A note of caution: some factory-pattern holsters (Glock, for instance) can be hit-or-miss due to our accessory rail geometry. When in doubt, email us your exact grip module and the holster brand/model, and we'll confirm fit before you buy.
Yes. Active-duty military, veterans, and active law enforcement qualify for 15% off through our Military & Law Enforcement Discount program — verification takes about two minutes and the discount never expires.
Industry and other professional affiliations are reviewed case by case. Send over your credentials (military/LE ID, department info, or industry affiliation) and we'll issue a code once verified. Codes can't be combined with other offers or used on new releases during their first 90 days.
We'd love to hear from you. Share your business details — business name, FFL/SOT if applicable, and expected order volume — and our sales team will follow up with next steps and pricing.
Sometimes a product has simply been renamed or updated — if you're asking about a specific model, let us know and we can tell you whether it's been replaced by a newer version. Other times a model isn't currently offered but is something we're evaluating for the future.
We don't always have a firm release timeline, but we do keep track of demand. Email us and we'll keep your interest in mind, or follow our social channels for restock and launch announcements.
Many are — check our Accessories catalog first. If something you need isn't listed as a standalone item yet, it may be in development once current orders are fulfilled, or currently offered bundled only. Email us the specific part and we'll confirm current availability.
Finish availability depends on our coating batch schedule. If a color shows out of stock, it's typically waiting on its next coating run. Email us and we can give you our best estimate on timing, or add you to a notification list so you hear the moment it's back.
Reach out any time. Whether it's dimensions, magazine compatibility, general specs, or anything else, our support team typically replies within 1 business day and is happy to help before you place an order.
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